We’ve been helping clients in Leeds, Yorkshire and beyond for over a decade, providing cost-effective IT support services to ensure that business is always running smoothly.
Most businesses in the 21st century rely on IT to some degree, and for many, a disruption in service or an issue with their systems can stall operation, reduce productivity and cause communication issues with both customers and colleagues.
However, in-house IT support can be costly, so we’ve created a truly comprehensive IT support service, giving you immediate access to the assistance you need, but without unnecessary overheads.
![it-support-solutions IT Support Solutions](https://www.fivenines.co.uk/wp-content/uploads/it-support-solutions-1024x798.png)
Our IT support services
Our IT services include:
- Hardware and software support
- Reliable, remote monitoring services
- Installation of ‘best of breed’ IT monitoring software on all supported sites
- Help desk available from 8am to 6pm, manned by industry qualified, warm and friendly staff
- Our help desk system is regularly audited for your utmost satisfaction
- 1hr emergency response for critical issues
- We’ll liaise with 3rd party suppliers and vendors on your behalf
- Regular help desk ticket updates and the ability to monitor a request
- All remote support sessions are logged and detailed
- Support includes all labour, whether remote, on-site or in our workshop
- IT equipment vendor warranty claims managed on your behalf
- IT asset management
- Multiple / remote client sites can be encompassed under one agreement
![IT Support Leeds IT Support Leeds](https://www.fivenines.co.uk/wp-content/uploads/it-support-leeds-1024x741.png)
How does IT Support work?
When you choose Fivenines as your IT support partner, we’ll conduct an initial onsite IT and security consultation, to ensure that:
- All IT systems are in good working order
- User and equipment password policies are robust and effective
- Anti-virus software is in place and up-to-date
- Your network and systems are fit-for-purpose and offering the required level of performance
During this meeting, we’ll also introduce you to the team and explain how to request support when needed – and ensure that any questions you have are answered clearly and in language you understand!
When you work with us, you’ll also benefit from:
- A fully inclusive service
- No minimum contract period
- Support prices fixed for 12 months*
- Annual agreement reviews
- Support usage reports on request or at time of renewal
Safe and secure service – all remote sessions must be approved by the end-user before connection.
* Providing the number of IT users doesn’t grow by 50% or more.
![phone phone](https://www.fivenines.co.uk/wp-content/uploads/phone-160x160.png)
So if you’re looking for reliable, reputable and robust IT support services for your business in Leeds, Yorkshire or anywhere in the UK, please call us on 0113 201 2130 or drop us a message and we’ll be happy to help!