Why Choose Us

Fivenines is committed to excellent customer service and providing the very best products and services available. To ensure that we are doing our very best, we regularly ask customers to complete our online surveys – this feedback allows us to continuously improve our services. Every time we complete a job or supply a product, we follow up with a courtesy call to ensure that our customers are fully satisfied.

“We are small enough to provide a personal level of service yet big enough to deliver and support the very latest technologies and solutions”

From initial sales enquiry through to project sign off, every stage is detailed and controlled by our in-house customer relations and helpdesk systems. Our systems store a complete history of job details and communications, allowing instant recall to assist with support requests or customer enquiries.

Commitment

We pride ourselves on being able to deliver and maintain successful IT installations and solutions. Customer retention is a key element to our success and the majority of our customers are obtained through referral or business networking. We are proud of our high standards and strong reputation and maintain these by being committed to our customers’ success and taking virtual ownership for every project we complete.

Skill

It is very important that your supplier is technically able to deliver what they have promised. Fivenines has an in-depth knowledge of the industry, latest technologies and the best practices to implement these technologies. We adopt a ‘right first time’ approach and all our technicians and engineers are professionally qualified. Amongst many other accreditations, we are a registered Microsoft Partner and able to deliver these solutions to our customers.

Transparency

We adopt an open and highly transparent approach when dealing with customers. We listen very closely to your views and requirements and only provide you with what you need. We are always happy for customers to visit our offices. We have completed hundreds of successful projects and we are able to provide case studies and customer references on request. From quotation to invoice, we provide clear and concise communication ensuring customers are kept fully informed.

Stability

It is important that the company who supplies and installs your IT today is around to support and maintain it tomorrow. Fivenines has been incorporated for over six years and has continued to steadily grow despite the global financial downturn. We continuously reinvest our profits in staff training, development and new systems. Our business plan is to continue this steady growth by building new relationships and supporting our customers for many years to come.